Description
With so much depending on your network, even a routine issue can have a major impact on business operations. Cisco Smart Net Total Care provides proactive, reliable support to help maintain high availability, reduce downtime, and protect your technology investment.
Backed by Cisco Customer Experience (CX), this 3-year service delivers expert phone support and fast hardware replacement to keep systems running efficiently. A 4-hour replacement response helps minimize disruptions, while predictable coverage supports long-term operational stability and cost control.
| Field | Details |
|---|---|
| SKU | CON-3SNTP-M690 |
| Service Name | Cisco Smart Net Total Care |
| Service Type | Technical Support Service |
| Support Coverage | Hardware Replacement and Technical Assistance |
| Support Channel | Phone Support |
| Replacement Response Time | 4 Hour |
| Service Duration | 3 Year |
| Service Subtype | Electronic |
| Coverage Benefit | Improved uptime, reduced risk, predictable support costs |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
Building a Complete AV System?
This product is rarely deployed alone. It’s typically part of a fully integrated AV system. AVENDOR designs, integrates, and supports end-to-end environments—from single rooms to enterprise-wide deployments.
- System Design & Engineering
- Installation & Integration
- Programming & Ongoing Support
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