Description
Cisco Smart Net Total Care Onsite provides comprehensive hardware support and proactive service coverage to help maintain high availability across your Cisco infrastructure. Designed for mission-critical environments, this service minimizes downtime through rapid replacement response and direct onsite assistance when issues arise.
With Smart Net Total Care, your IT team gains access to Cisco technical expertise and streamlined support processes that help reduce operational risk and improve overall system reliability. The included 4-hour replacement response ensures that failed hardware components are addressed quickly, while onsite support helps resolve issues efficiently and restore operations with minimal disruption.
This 3-year service term delivers predictable support costs and dependable coverage, enabling long-term planning and confidence in your Cisco investment.
| Field | Details |
|---|---|
| Product Name | Cisco Smart Net Total Care Onsite Service |
| SKU | CON-3OSP-C1N9KC4C |
| Service Type | Smart Net Total Care |
| Support Coverage | Hardware Maintenance & Replacement |
| Support Access | Phone Support |
| Onsite Support | Yes |
| Replacement Response Time | 4 Hour |
| Service Duration | 3 Years |
| Coverage Benefit | Reduced downtime and improved system availability |
| Intended Use | Enterprise and mission-critical Cisco environments |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
