Description
Cisco Smart Net Total Care provides the dependable support coverage organizations need to maintain high network availability and reduce unexpected downtime. With so much relying on your IT infrastructure, even small disruptions can impact productivity, customer experience, and profitability.
The Cisco Customer Experience (CX) team delivers expert service support from initial deployment through long-term lifecycle management, ensuring your systems remain protected and performing at their best.
This 5-year service plan includes responsive phone support and a 4-hour replacement service response time, helping you quickly resolve issues and keep operations running smoothly. With predictable coverage and trusted Cisco expertise, Smart Net Total Care protects your investment while delivering long-term confidence.
| Specification | Details |
|---|---|
| Brand | Cisco |
| Service Program | Smart Net Total Care |
| SKU | CON-5SNTP-C930048S |
| Service Type | Support Service Contract |
| Support Included | Phone Support |
| Replacement Response Time | 4 Hour Replacement Service |
| Coverage Duration | 5 Years |
| Service Category | Network Hardware Maintenance |
| Benefit | Protects investment and ensures maximum uptime |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
