Description
Cisco Smart Net Total Care provides proactive, reliable support designed to keep your network operating at peak performance. With so much depending on your IT infrastructure, even routine issues can affect productivity, customer experience, and business continuity.
This 5-year onsite support service delivers rapid response coverage with 4-hour replacement assistance, helping minimize downtime and protect your investment. Backed by Cisco Customer Experience (CX), it ensures predictable costs, expert phone support, and dependable onsite service when you need it most.
Ideal for organizations that require maximum uptime, fast resolution, and long-term support assurance.
| Specification | Details |
|---|---|
| Brand | Cisco |
| Service Name | Smart Net Total Care |
| SKU | CON-5OSP-0M5ML8E1 |
| Service Type | Technical Support Service |
| Support Coverage | Onsite Support + Phone Support |
| Replacement Service Included | Yes |
| Response Time | 4 Hour Replacement Service |
| Service Duration | 5 Year |
| Primary Benefit | Minimizes downtime and ensures operational continuity |
| Ideal For | Mission-critical network infrastructure environments |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
Building a Complete AV System?
This product is rarely deployed alone. It’s typically part of a fully integrated AV system. AVENDOR designs, integrates, and supports end-to-end environments—from single rooms to enterprise-wide deployments.
- System Design & Engineering
- Installation & Integration
- Programming & Ongoing Support
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