Description
Cisco Smart Net Total Care® is a comprehensive support service designed to keep your network operating at peak performance throughout its lifecycle. Backed by Cisco Customer Experience (CX), this service provides proactive and reactive support to help minimize downtime, protect your investment, and maintain business continuity.
With direct access to Cisco expertise, Smart Net Total Care delivers reliable phone support and rapid advance hardware replacement to quickly resolve issues before they impact operations. The 4-hour service response time ensures critical components are replaced promptly, while the 5-year coverage term delivers predictable support costs and long-term dependability for mission-critical infrastructure.
| Field | Details |
|---|---|
| SKU | CON-5SNTP-C98008KC |
| Service Name | Cisco Smart Net Total Care |
| Service Type | Technical Support Service |
| Service Duration | 5 Years |
| Support Coverage | Hardware & Software Support |
| Support Method | Phone Support |
| Hardware Replacement | Advance Hardware Replacement |
| Service Response Time | 4 Hour |
| Coverage Level | Total Care |
| Service Category | Network Infrastructure Support |
| Intended Use | Enterprise & Mission-Critical Environments |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
Building a Complete AV System?
This product is rarely deployed alone. It’s typically part of a fully integrated AV system. AVENDOR designs, integrates, and supports end-to-end environments—from single rooms to enterprise-wide deployments.
- System Design & Engineering
- Installation & Integration
- Programming & Ongoing Support
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