Description
Cisco Smart Net Total Care for 5 Years delivers comprehensive, proactive support to keep your Cisco UCS X-Series infrastructure running at peak performance. Designed for mission-critical environments, this service combines direct access to Cisco experts, rapid hardware replacement, and on-site support to minimize downtime and protect your investment.
With 24x7 phone access to Cisco Technical Assistance Center (TAC) engineers, fast 4-hour hardware replacement, and on-site support when issues arise, Smart Net Total Care ensures problems are resolved quickly and efficiently. Proactive diagnostics, software updates, and lifecycle intelligence help you stay ahead of potential issues while maintaining predictable IT operating costs over the full five-year term.
This service provides the peace of mind you need to operate with confidence, knowing your Cisco UCS environment is backed by Cisco’s industry-leading support organization.
| Field | Details |
|---|---|
| SKU | CON-5OSP-UCSXOOFI |
| Product Name | Cisco Smart Net Total Care 5-Year On-Site Support with 4-Hour Replacement Service |
| Brand | Cisco |
| Service Type | Smart Net Total Care |
| Service Level | On-Site Support with Advance Hardware Replacement |
| Coverage | Cisco UCS X-Series Systems |
| Support Access | 24x7 Phone Support via Cisco TAC |
| Response Time | 4-Hour Hardware Replacement |
| On-Site Support | Included |
| Software Updates | Included |
| Proactive Support | Included |
| Service Duration | 5 Years |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
