Description
Cisco Smart Net Total Care delivers comprehensive, proactive support to keep your network running at peak performance. Designed for mission-critical environments, this 5-year service provides fast access to Cisco experts, advanced troubleshooting, and ongoing operational insight to minimize downtime and reduce risk.
With 24x7 phone access to Cisco Technical Assistance Center (TAC) engineers and a 4-hour service response time, your team gets dependable, rapid support whenever issues arise. Smart Net Total Care also includes proactive diagnostics, software maintenance, and lifecycle intelligence to help you plan, protect, and optimize your Cisco Catalyst 9500-12A investment over the long term.
| Field | Details |
|---|---|
| Manufacturer | Cisco |
| Service Name | Smart Net Total Care |
| SKU | CON-5SNTP-C950012A |
| Service Type | Technical Support Service |
| Service Level | Total Care |
| Coverage Term | 5 Years |
| Support Type | Phone Support |
| Service Response Time | 4 Hour |
| Support Availability | 24x7x365 |
| Service Category | Technical Support & Maintenance |
| Target Hardware | Cisco Catalyst 9500-12A |
| Key Benefits | Expert TAC access, proactive diagnostics, software updates, lifecycle intelligence |
| Intended Use | Enterprise & Service Provider Networks |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
