Description
Cisco Smart Net Total Care delivers comprehensive, proactive support to keep your network running at peak performance. This 5-year service provides fast access to Cisco experts, phone support for rapid troubleshooting, and on-site assistance to minimize downtime when issues arise. With a 4-hour service response time, you get dependable, priority support that protects your investment, improves operational efficiency, and ensures business continuity across your Cisco infrastructure.
| Field | Details |
|---|---|
| Manufacturer | Cisco |
| Part Number | CON-5OSP-DN2HWPL |
| Product Name | Cisco Smart Net Total Care On-Site Support |
| Service Type | Technical Support & Maintenance |
| Support Level | Smart Net Total Care |
| Coverage Duration | 5 Years |
| Support Channels | Phone Support, On-Site Support |
| Response Time | 4 Hour |
| On-Site Support | Yes |
| Replacement Parts | Included |
| Technical Assistance Center (TAC) Access | Included |
| Software Updates & Patches | Included |
| Proactive Support | Included |
| Business Value | Minimizes downtime, protects investment, improves reliability |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
