Description
Cisco Smart Net Total Care (SNTC) 5-Year Service delivers comprehensive technical support and rapid onsite assistance to keep your Catalyst 9300 infrastructure running at peak performance. Designed to protect your investment, this service combines expert phone support with fast onsite response to minimize downtime and ensure business continuity.
With a 4-hour service response time, Cisco Smart Net Total Care provides access to Cisco specialists who can quickly diagnose and resolve issues. The extended 5-year duration offers long-term reliability, predictable support coverage, and enhanced operational efficiency—so your IT team can focus on driving business outcomes instead of managing disruptions.
| Specification | Details |
|---|---|
| Service Type | Cisco Smart Net Total Care |
| Service Duration | 5 Years |
| Support Coverage | Phone Support & On-Site Support |
| Response Time | 4-Hour Service Response |
| Service Category | Extended Service |
| Supported Platform | Cisco Catalyst 9300 Series |
| Key Benefit | Increased reliability and reduced downtime |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
