Description
Cisco Smart Net Total Care (SNTC) 5-Year Service delivers proactive, reliable technical support to keep your critical infrastructure operating at peak performance. Designed to minimize downtime and accelerate issue resolution, this service provides direct access to Cisco experts whenever technical challenges arise.
With 24x7 phone support and a fast 4-hour service response time, Cisco Smart Net Total Care helps your IT team quickly diagnose and resolve problems before they impact business operations. The 5-year service term ensures long-term coverage, predictable support costs, and peace of mind throughout the lifecycle of your supported hardware.
| Specification | Details |
|---|---|
| Service Name | Cisco Smart Net Total Care (SNTC) |
| Service Type | Technical Support Service |
| Support Method | Phone Support |
| Service Response Time | 4 Hour |
| Service Duration | 5 Years |
| Coverage Scope | Hardware & Technical Issue Resolution |
| Support Availability | 24x7 Access to Cisco Technical Experts |
| Intended Use | Enterprise & Mission-Critical Environments |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
