Description
Cisco Smart Net Total Care is a comprehensive extended support service designed to protect your infrastructure and keep critical systems operating at peak performance. With so much depending on your network, even routine issues can impact productivity, customer experience, and profitability.
This 3-year service delivers proactive technical support, access to new software releases, and fast parts replacement to minimize downtime. Cisco Smart Net Total Care helps you maintain high service levels while controlling operational costs as your network evolves and scales.
With a 4-hour parts replacement response, this service ensures faster recovery from hardware failures, improved reliability, and predictable support coverage throughout the service term.
| Field | Details |
|---|---|
| SKU | CON-3SNTP-CX28C8DA |
| Brand | Cisco |
| Service Name | Smart Net Total Care |
| Service Type | Extended Service |
| Service Duration | 3 Years |
| Support Coverage | Technical Support & Hardware Replacement |
| Software Updates | New Releases Included |
| Parts Replacement | Included |
| Service Response Time | 4 Hour – Parts Replacement |
| Service Category | Network Infrastructure Support |
| Delivery Method | Cisco Authorized Support |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
