Description
Cisco Smart Net Total Care (SNTC) is a comprehensive extended support service designed to keep your Cisco infrastructure running at peak performance. This 3-year service provides fast, reliable access to replacement parts and expert support to help minimize downtime and maintain operational continuity.
With a 4-hour parts replacement response time, Smart Net Total Care ensures critical hardware issues are addressed quickly, helping your organization maintain productivity and reduce business risk. This service delivers dependable coverage, proactive support, and predictable service outcomes across the entire service term.
| Specification | Details |
|---|---|
| SKU | CON-PSUT-C6513ECON-3SNTP-C95032CE |
| Service Type | Extended Support Service |
| Service Name | Cisco Smart Net Total Care (SNTC) |
| Service Duration | 3 Years |
| Support Coverage | Hardware Parts Replacement |
| Response Time | 4 Hour – Parts Replacement |
| Service Characteristics | Parts service for enhanced reliability and productivity |
| Support Objective | Rapid issue resolution and minimized downtime |
| Target Environment | Cisco-supported hardware platforms |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
