Description
Cisco Smart Net Total Care Extended Service provides the dependable support you need to keep your infrastructure running at peak performance while maintaining a predictable total cost of ownership.
With included Parts Replacement coverage, this service helps you quickly recover from unexpected hardware issues and minimize operational disruption. Designed to deliver long-term reliability, Cisco Smart Net Total Care ensures your critical systems stay protected and supported over the full service term.
This 3-year extended service plan adds peace of mind by combining trusted Cisco expertise with responsive replacement support, helping maximize uptime and productivity.
| Specification | Details |
|---|---|
| Brand | Cisco |
| Service Type | Smart Net Total Care |
| Service Level | Extended Service |
| Coverage Included | Parts Replacement |
| Support Purpose | Maintain system performance and reduce downtime |
| Service Duration | 3 Year |
| Eligible Hardware | Cisco FCM1600K |
| SKU | CON-3SNTP-FCM1600K |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
