Description
Ensure continuous performance and protection for your Cisco infrastructure with Cisco Smart Net Total Care Extended Service. Designed to minimize downtime and maximize operational efficiency, this service delivers fast-response hardware replacement and expert technical support when issues arise.
The CON-3SNTP-C98004KA coverage includes electronic service delivery, providing flexible and reliable support, plus 4-hour parts replacement response to quickly address unexpected hardware mishaps. With a full 3-year service term, you gain predictable support, improved productivity, and long-term confidence in your IT environment.
| Specification | Details |
|---|---|
| Service Type | Cisco Smart Net Total Care Extended Service |
| SKU | CON-3SNTP-C98004KA |
| Support Coverage | Replacement Service |
| Service Delivery Method | Electronic Service Sub Type |
| Parts Service Included | Yes |
| Response Time | 4 Hour Parts Replacement |
| Service Duration | 3 Year |
| Key Benefit | Reduces downtime with rapid hardware support |
| Intended Use | Reliable lifecycle support for Cisco systems |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
