Description
Cisco Smart Net Total Care Extended Service provides the dependable support your organization needs to keep critical network infrastructure running at peak performance. With comprehensive service coverage, this plan helps reduce downtime, improve productivity, and protect your investment with expert assistance whenever issues arise.
This 3-year extended service includes parts replacement coverage, ensuring quick resolution in the event of hardware failure. With a 4-hour parts replacement response time, you receive timely support designed to keep operations running smoothly and maintain business continuity.
Cisco Smart Net Total Care delivers peace of mind, predictable maintenance support, and reliable service responsiveness for long-term network stability.
| Specification | Details |
|---|---|
| Brand | Cisco |
| Service Program | Smart Net Total Care |
| Service Type | Extended Service |
| SKU | CON-3SNTP-VG45XK14 |
| Support Coverage | Parts Replacement Service |
| Service Characteristics | Parts Replacement |
| Response Time | 4 Hour Parts Replacement |
| Service Duration | 3 Year |
| Ideal For | Minimizing downtime and ensuring hardware continuity |
| Key Benefit | Fast parts delivery and reliable long-term coverage |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
