Description
Cisco Smart Net Total Care provides comprehensive, proactive support to keep your Nexus 9300 Series infrastructure running at peak performance. This 5-year extended service delivers fast, expert assistance with a 4-hour replacement response, giving you peace of mind and minimizing downtime across your mission-critical network.
With 24x7 access to Cisco TAC, advanced diagnostics, and rapid hardware replacement, Smart Net Total Care helps you resolve issues quickly and maintain predictable operations. Designed for environments that demand high availability, this service ensures your investment is protected and your network remains reliable and secure for the long term.
| Field | Value |
|---|---|
| Manufacturer | Cisco |
| SKU | CON-5OSP-N9KC93X3 |
| Service Type | Smart Net Total Care |
| Service Level | Extended Service |
| Coverage Term | 5 Years |
| Support Access | 24x7 Cisco Technical Assistance Center (TAC) |
| Response Time | 4 Hour Replacement |
| Replacement Type | Advanced Hardware Replacement |
| Coverage Scope | Hardware and Software Support |
| Proactive Support | Yes |
| Eligibility | Cisco Nexus 9300 Series |
| Contract Type | New Service |
| Region | Global |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
