Description
The Cisco Smart Net Total Care (SNTC) 5-Year Extended Service provides comprehensive, long-term support to keep your Cisco Catalyst 9300 infrastructure running reliably and efficiently. This service delivers direct access to Cisco technical expertise, proactive maintenance resources, and on-site hardware replacement to minimize downtime and operational risk.
With replacement services and on-site support included, Cisco Smart Net Total Care helps ensure rapid issue resolution, protects your investment, and maintains consistent network availability over the full five-year service term. Ideal for mission-critical environments that demand dependable, enterprise-grade support and predictable lifecycle coverage.
| Specification | Details |
|---|---|
| SKU | CON-5SC4P-C9300UX4 |
| Service Type | Cisco Smart Net Total Care |
| Coverage Level | Extended Service |
| Service Duration | 5 Years |
| Supported Platform | Cisco Catalyst 9300 Series |
| Support Access | Cisco Technical Assistance Center (TAC) |
| Hardware Replacement | Included |
| On-Site Support | Yes |
| Downtime Mitigation | On-site replacement to minimize service disruption |
| Service Category | Manufacturer Support Service |
| Product Type | Service (No Physical Hardware) |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
