Description
Cisco SMARTnet Total Care Extended Service provides dependable technical support and fast hardware replacement to keep your IT systems running at peak performance. Designed to reduce downtime and maintain predictable operating costs, this service ensures quick resolution of hardware issues through reliable parts coverage.
With a physical service delivery model and a 4-hour parts response time, Cisco SMARTnet Total Care helps organizations stay productive, protect critical infrastructure, and maintain business continuity with confidence.
| Specification | Details |
|---|---|
| Service Type | Cisco SMARTnet Total Care Extended Service |
| SKU | CON-SNTP-FPR9KNMG |
| Support Coverage | Hardware Replacement Service |
| Service Delivery | Physical Service Sub Type |
| Service Category | Parts Support |
| Response Time | 4 Hour – Parts Service Response |
| Key Benefit | Minimizes downtime with rapid parts replacement |
| Ideal For | Businesses requiring fast hardware support and predictable maintenance costs |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
