Description
Cisco Smart Net Total Care Premium provides advanced, proactive support designed to protect your infrastructure and minimize operational risk. This service helps maximize system availability by combining expert technical assistance with rapid onsite response and comprehensive parts replacement coverage.
With a 2-hour parts and labor response time, issues are addressed quickly to reduce downtime and maintain business continuity. On-site support ensures fast resolution by experienced professionals, while electronic support channels enable efficient troubleshooting and coordination. This premium service is ideal for environments where reliability, speed, and operational efficiency are critical.
Backed by Cisco Systems, Smart Net Total Care Premium helps safeguard your investment and keep your network performing at its best.
| Specification | Details |
|---|---|
| Service Name | Cisco Smart Net Total Care Premium |
| Service Type | Extended Service |
| Support Level | Premium |
| Support Coverage | On-site and Electronic Support |
| Replacement Service | Included |
| Service Characteristics | Parts and Labor |
| Response Time | 2-Hour Parts and Labor |
| Reliability Focus | High Availability and Rapid Issue Resolution |
| Intended Use | Mission-Critical Network Environments |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
Building a Complete AV System?
This product is rarely deployed alone. It’s typically part of a fully integrated AV system. AVENDOR designs, integrates, and supports end-to-end environments—from single rooms to enterprise-wide deployments.
- System Design & Engineering
- Installation & Integration
- Programming & Ongoing Support
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