Description
Cisco Smart Net Total Care (SmartNet) for Firepower 3140 provides comprehensive technical support and proactive service capabilities that protect your investment and keep your security infrastructure running at peak performance. This extended service combines Cisco’s award-winning foundational support with smart capabilities that deliver actionable insights through the SmartNet portal.
With access to on-site experts, parts and labor replacement, and software update services, Smart Net Total Care minimizes downtime, reduces operational risk, and ensures faster problem resolution. The 4-hour parts and labor response time delivers rapid restoration, while New Releases Update services keep your system current with the latest Cisco software innovations for improved security and reliability.
| Field | Details |
|---|---|
| SKU | CON-OSP-FPR3140N |
| Product Name | Cisco Smart Net Total Care for Firepower 3140 |
| Brand | Cisco |
| Service Type | Extended Service |
| Service Category | Technical Support & Maintenance |
| Supported Product | Cisco Firepower 3140 Series |
| Service Duration | Not specified (Extended Service) |
| Support Coverage | 24x7 Cisco Technical Assistance Center |
| Response Time | 4 Hour – Parts and Labor |
| Support Features | Phone & Web Support, On-Site Support, Parts and Labor Replacement |
| Software Updates | New Releases Update Service Included |
| Portal Access | Smart Net Total Care Portal with actionable insights |
| Delivery Method | On-Site & Remote Support |
| Use Case | Enterprise Network Security Support and Maintenance |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
