Description
With so much depending on your network, even a routine issue can have a major impact on customers, employees, and business performance. Cisco Smart Net Total Care® provides comprehensive lifecycle support designed to keep your infrastructure operating at peak efficiency.
This premium service delivers proactive and reactive support through Cisco Customer Experience (CX), helping reduce operational risk while maintaining predictable costs. From rapid hardware replacement to expert phone assistance and on-site support, Cisco Smart Net Total Care ensures minimal disruption and faster issue resolution.
With a 4-hour replacement response time, this service helps limit downtime to the absolute minimum—supporting business continuity, reliability, and long-term network stability.
| Field | Details |
|---|---|
| SKU | CON-PREM-AP20K9 |
| Service Name | Cisco Smart Net Total Care Premium |
| Service Type | Technical Support Service |
| Support Coverage | Hardware and software support |
| Support Channel | Phone Support |
| On-Site Support | Included |
| Replacement Service | Included |
| Replacement Response Time | 4 Hour |
| Service Level | Premium |
| Service Category | Network Infrastructure Support |
| Brand | Cisco |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
