Description
Cisco Smart Net Total Care® is Cisco’s comprehensive technical support service designed to keep your network running at peak performance while reducing operational risk and unplanned downtime. Backed by Cisco Customer Experience (CX), this service delivers proactive, personalized support across the entire lifecycle of your Cisco Nexus 7100 Series environment.
With 24x7 access to Cisco experts, rapid 4-hour response times, and smart capabilities through the Smart Net Total Care portal, you gain faster problem resolution, improved network availability, and actionable insights to optimize your infrastructure. From day-to-day operations to long-term growth, Cisco Smart Net Total Care helps you protect your investment and maintain business continuity with confidence.
| Field | Value |
|---|---|
| SKU | CON-SNTP-N710C771 |
| Product Name | Cisco Smart Net Total Care Service with 4-Hour Response for Nexus 7100 Series |
| Brand | Cisco |
| Service Type | Smart Net Total Care Technical Support Service |
| Coverage | Cisco Nexus 7100 Series |
| Support Access | 24x7 Phone Support |
| Service Response Time | 4 Hour |
| Support Scope | Hardware and Software Technical Assistance |
| Key Benefits | Proactive support, faster issue resolution, reduced downtime, lifecycle optimization |
| Delivery | Electronic Service Entitlement |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
