Description
Cisco Smart Net Total Care for the NCS 5500 Series delivers comprehensive, proactive support to keep your network running at peak performance. Backed by Cisco Customer Experience (CX), this service provides access to Cisco technical experts, rapid hardware replacement, and powerful online resources to help you resolve issues faster and reduce operational risk.
With 24x7 access to Cisco TAC, proactive diagnostics, and a 4-hour replacement service response, Smart Net Total Care helps protect your investment, minimize downtime, and ensure your critical infrastructure remains reliable, secure, and fully supported throughout its lifecycle.
| Field | Value |
|---|---|
| SKU | CON-SNTP-NCS55A1B |
| Product Name | Cisco Smart Net Total Care 4-Hour Replacement Support for NCS 5500 Series |
| Brand | Cisco |
| Service Type | Smart Net Total Care |
| Service Category | Extended Support Service |
| Coverage | Hardware & Software Support |
| Support Access | 24x7 Cisco Technical Assistance Center (TAC) |
| Replacement Service | Yes |
| Replacement Response Time | 4 Hour |
| Proactive Capabilities | Diagnostics, Alerts, and Install Base Visibility |
| Online Resources | Software Updates, Knowledge Base, and Tools |
| Ideal For | Cisco NCS 5500 Series Routers |
| Service Duration | Contract Based |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
