Description
Cisco Smart Net Total Care delivers proactive, reliable technical support to keep your Cisco NCS 5500 Series infrastructure running at peak performance. Designed for mission-critical environments, this service provides direct access to Cisco TAC experts, rapid hardware replacement, and continuous lifecycle support to minimize downtime and protect your investment.
With Smart Net Total Care, you gain end-to-end coverage from installation through technology refresh, helping your IT team maintain high service levels while controlling operational costs. Proactive diagnostics, software updates, and expert guidance ensure your network remains secure, resilient, and ready to scale as your business grows.
| Field | Details |
|---|---|
| Brand | Cisco |
| Manufacturer | Cisco Systems |
| SKU | CON-SW-NCS55AHB |
| Service Type | Smart Net Total Care |
| Coverage | Hardware and Software Support |
| Support Channel | Cisco Technical Assistance Center (TAC) |
| Service Level | Foundational Support Service |
| Response Time | As per Smart Net Total Care entitlement |
| Replacement | Hardware Replacement (as entitled) |
| Proactive Support | Diagnostics, Alerts, and Reporting |
| Software Updates | Included |
| Service Duration | As specified by contract |
| Intended For | Cisco NCS 5500 Series Platforms |
| Services & Training | YES |
| Software | YES |
| Physical | NO |
| Discontinued | NO |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
Building a Complete AV System?
This product is rarely deployed alone. It’s typically part of a fully integrated AV system. AVENDOR designs, integrates, and supports end-to-end environments—from single rooms to enterprise-wide deployments.
- System Design & Engineering
- Installation & Integration
- Programming & Ongoing Support
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