Description
Cisco Smart Net Total Care Solution Support Plus for ACI delivers advanced, high-priority support designed to keep your Cisco Application Centric Infrastructure operating at peak performance. This extended service provides expert assistance, rapid parts replacement, and on-site support to minimize downtime and maintain business continuity.
With a 2-hour advance parts replacement response, issues are addressed quickly and efficiently, helping ensure predictable operations and reduced operational risk. Physical, on-site service adds hands-on expertise, allowing critical problems to be resolved with precision and speed while protecting your long-term infrastructure investment.
| Field | Details |
|---|---|
| SKU | CON-SSPC2-APIC3M2 |
| Service Type | Smart Net Total Care Solution Support Plus |
| Platform Coverage | Cisco Application Centric Infrastructure (ACI) |
| Service Category | Extended Service |
| Support Scope | Technical support and advance hardware replacement |
| Service Location | On-site |
| Service Sub Type | Physical |
| Replacement Type | Advance Parts Replacement |
| Response Time | 2 Hour |
| Service Characteristics | Parts |
| Coverage Benefit | Reduced downtime, faster issue resolution, operational reliability |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
