Description
Cisco Smart Net Total Care without RMA is a foundational Cisco® support service designed for organizations that require expert technical assistance without hardware replacement coverage. It provides direct access to Cisco’s Technical Assistance Center (TAC) for fast, reliable troubleshooting and operational guidance.
With business operations relying heavily on network availability, even minor issues can disrupt productivity and profitability. Cisco Customer Experience (CX) delivers trusted support across the lifecycle of your Cisco environment—from initial deployment through ongoing operations—helping you maintain high service levels while managing costs effectively.
This service is ideal for environments where hardware replacement is not required, but continuous access to Cisco TAC expertise is critical for resolving software, configuration, and operational issues quickly and efficiently.
| Specification | Details |
|---|---|
| Brand | Cisco |
| Service Name | Cisco Smart Net Total Care |
| SKU | CON-SW-AMP8350K |
| Service Type | Technical Support Service |
| RMA Coverage | Not Included |
| Support Level | Cisco TAC Live Support |
| Support Access | Phone / Remote |
| Service Scope | Technical issue diagnosis and resolution |
| Ideal For | Environments not requiring hardware replacement |
| Service Category | Cisco Customer Experience (CX) |
| Delivery Type | Electronic / Remote Service |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
