Description
Cisco SMARTnet provides reliable, around-the-clock technical support to help maintain continuous network and IT infrastructure performance. This 1-year service delivers fast access to Cisco expertise, proactive diagnostics, and essential software updates to reduce downtime and keep systems operating efficiently.
With direct access to the Cisco Technical Assistance Center (TAC), your IT team can quickly resolve issues using expert guidance, self-help tools, and flexible hardware replacement options. SMARTnet also enables proactive monitoring through Smart Call Home, helping identify and address potential issues before they impact operations.
Designed for both electronic and physical support needs, Cisco SMARTnet ensures dependable coverage, predictable support costs, and operational confidence throughout the service term.
| Field | Details |
|---|---|
| Service Name | Cisco SMARTnet |
| SKU | CON-SNT-AMP8360 |
| Service Type | Technical Support Service |
| Coverage Scope | Network and IT Infrastructure |
| Support Access | 24x7 Cisco Technical Assistance Center (TAC) |
| Support Channels | Phone support, online resources, tools, and communities |
| Hardware Replacement | 2-Hour, 4-Hour, or Next Business Day (where available) |
| Software Updates | Operating System (OS) updates included |
| Proactive Monitoring | Smart Call Home diagnostics and alerts |
| Service Sub Type | Electronic and Physical |
| Service Duration | 1 Year |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
