Description
Cisco SMARTnet Onsite Extended Service provides comprehensive, hands-on support designed to protect your Cisco ASR1001-X investment and ensure long-term operational reliability. This 3-year onsite service delivers expert assistance directly at your location, minimizing downtime and improving system performance without the need for offsite troubleshooting.
With included hardware replacement services, issues are resolved quickly and efficiently, helping maintain business continuity and peace of mind. The physical onsite service model enhances usability and operational efficiency by combining expert technical support with dependable service execution. Over the full 3-year term, this service ensures consistent performance, predictable maintenance outcomes, and precise support when you need it most.
| Field | Details |
|---|---|
| Brand | Cisco |
| Product Type | Onsite Support Service |
| Service Category | SMARTnet Onsite |
| Service Level | Extended Service |
| Supported Device | Cisco ASR1001-X |
| Service Duration | 3 Years |
| Support Coverage | Onsite Technical Support |
| Replacement Service | Included |
| Service Subtype | Physical |
| Service Benefit | Increased reliability and operational efficiency |
| Delivery Method | Onsite, at customer location |
| SKU | CON-3OSP-ASR1001X |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
