Description
Cisco SMARTnet Onsite delivers dependable, hands-on technical support to protect your Cisco hardware investment and maintain peak operational performance. This 3-year extended service plan provides rapid on-site assistance, ensuring issues are resolved quickly with minimal disruption to your business.
With included replacement services and expert on-site support, SMARTnet Onsite helps reduce downtime and improve productivity. A 4-hour parts and labor response time ensures fast remediation, while physical service delivery allows efficient task completion and reliable maintenance throughout the service term.
| Specification | Details |
|---|---|
| Product Type | Extended Support Service |
| Brand | Cisco |
| Service Name | SMARTnet Onsite |
| SKU | CON-3OSP-N704S2ER |
| Service Duration | 3 Years |
| Support Coverage | Parts and Labor |
| Service Location | On-Site |
| Response Time | 4 Hour |
| Replacement Service | Included |
| Service Delivery | Physical |
| Intended Benefit | Reduced downtime, improved reliability, faster issue resolution |
| Compatibility | Cisco N704S2ER |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
