Description
Cisco SMARTnet Onsite Extended Service for the ASR 9000 Series delivers fast, expert support to keep your critical network infrastructure running at peak performance. With 24x7 access to Cisco TAC engineers, this service provides comprehensive parts and labor coverage, on-site support, and rapid 4-hour response for parts and labor replacement.
Designed for mission-critical environments, SMARTnet Onsite minimizes downtime, simplifies maintenance, and protects your investment with proactive, reliable support. Whether it’s hardware replacement, troubleshooting, or on-site assistance, Cisco ensures your network stays resilient, secure, and fully operational.
| Field | Details |
|---|---|
| SKU | CON-OSP-AS20K8 |
| Brand | Cisco |
| Service Type | SMARTnet Onsite |
| Service Level | Extended Service |
| Coverage Type | Parts and Labor Replacement |
| Support Delivery | On-site Support |
| Response Time | 4 Hour |
| Service Subtype | Physical |
| Support Features | Phone Support, On-site Hardware Replacement, Expert TAC Access |
| Coverage Benefits | Minimizes Downtime, Predictable Support Costs, High Availability Assurance |
| Compatible Platform | Cisco ASR 9000 Series Routers |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
