Description
Cisco SMARTnet Onsite Extended Service provides dependable, expert support designed to keep your Cisco infrastructure running at peak performance. With rapid onsite response and comprehensive parts and labor coverage, this service minimizes downtime and helps resolve technical issues quickly and efficiently.
Replacement services are included to address hardware failures without delay, while onsite support ensures certified Cisco specialists are available when issues arise. The physical service delivery model enhances reliability and productivity, making it ideal for mission-critical environments that demand fast resolution and consistent operational stability.
With a 4-hour parts and labor response time, Cisco SMARTnet Onsite Extended Service delivers timely, hands-on support to help maintain business continuity and system performance.
| Field | Details |
|---|---|
| Brand | Cisco |
| SKU | CON-OSP-NB26S2ER |
| Service Type | SMARTnet Onsite |
| Service Level | Extended Service |
| Support Coverage | Onsite Support |
| Replacement Service | Included |
| Service Subtype | Physical |
| Service Characteristics | Parts & Labor |
| Response Time | 4 Hour (Parts and Labor) |
| Coverage Scope | Hardware issue resolution and onsite assistance |
| Intended Use | Minimize downtime and maintain operational reliability |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
