Description
Cisco SMARTnet Onsite Premium provides enhanced, hands-on technical support designed to protect your investment and maintain peak system performance. This 3-year extended service delivers direct access to Cisco expertise combined with on-site replacement support to minimize downtime and improve operational reliability.
With on-site service coverage, qualified Cisco engineers can respond directly to hardware issues, ensuring faster resolution and reduced operational risk. The physical service model adds stability and expert handling, making it ideal for mission-critical environments that demand dependable, long-term support.
SMARTnet Onsite Premium helps ensure predictable support costs, sustained productivity, and continued confidence in your Cisco infrastructure throughout the full service term.
| Field | Details |
|---|---|
| Brand | Cisco |
| Product Name | SMARTnet Onsite Premium Extended Service |
| SKU | CON-3OSP-9336PQ |
| Supported Hardware | Cisco Catalyst 9336PQ |
| Service Type | Extended Support Service |
| Support Level | SMARTnet Onsite Premium |
| Service Duration | 3 Years |
| Service Location | On-Site |
| Replacement Service | Included |
| Service Category | Physical Support |
| Coverage Focus | Hardware maintenance and issue resolution |
| Intended Use | Enterprise and mission-critical network environments |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
