Description
Cisco SMARTnet Premium Extended Service delivers advanced technical support and reliable hardware replacement to help keep your infrastructure operating at peak performance. Designed to minimize downtime and control long-term operating costs, this service provides access to expert assistance and essential maintenance coverage for supported Cisco devices.
With SMARTnet Premium, your organization benefits from dependable replacement services that restore functionality quickly and reduce operational risk. The physical service delivery model ensures hands-on support when required, giving your IT team the confidence to maintain stability, efficiency, and predictable total cost of ownership across your environment.
| Field | Details |
|---|---|
| SKU | CON-SNTP-AS40ADD |
| Product Type | Extended Service |
| Service Level | SMARTnet Premium |
| Support Coverage | Hardware maintenance and replacement |
| Replacement Service | Included |
| Service Delivery Type | Physical |
| Target Use | Infrastructure protection and uptime assurance |
| Service Category | Technical support and maintenance |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
