Description
Cisco SMARTnet Premium Extended Service helps keep your Cisco infrastructure operating at peak performance while maintaining a predictable total cost of ownership. Designed for environments that demand reliability and efficiency, this service delivers dependable replacement support to minimize disruption and protect your investment.
With hands-on, physical service engagement, Cisco SMARTnet Premium ensures issues are addressed promptly and effectively. The result is improved productivity, faster recovery from hardware incidents, and greater operational confidence for your IT team.
| Field | Details |
|---|---|
| SKU | CON-SNTP-C9706 |
| Brand | Cisco |
| Service Name | SMARTnet Premium |
| Service Type | Extended Support Service |
| Support Coverage | Hardware Replacement |
| Service Engagement | Physical (Hands-On Support) |
| Key Benefits | Predictable operating costs, improved system uptime, dependable replacement support |
| Ideal For | Mission-critical Cisco environments requiring premium support |
| Delivery Format | Cisco Service Entitlement |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
