Description
Cisco SMARTnet Solution Support provides reliable, expert-level support to help resolve technical issues quickly and minimize operational disruptions. This service combines advanced replacement coverage with onsite expertise to ensure your infrastructure remains stable, supported, and highly available.
With 2-hour parts and labor response, Cisco-certified engineers are dispatched onsite to diagnose issues, replace faulty components, and restore service rapidly. Designed for mission-critical environments, this extended service delivers peace of mind, predictable support, and enhanced productivity through fast issue resolution and dependable service coverage.
| Specification | Details |
|---|---|
| Service Type | Cisco SMARTnet Solution Support |
| Service Level | Extended Service |
| Support Coverage | Technical Support & Hardware Replacement |
| Service Location | Onsite |
| Service Subtype | Physical |
| Parts Coverage | Included |
| Labor Coverage | Included |
| Response Time | 2-Hour Parts and Labor |
| Support Availability | 24x7x365 |
| Compatibility | Cisco AMP8360 Series |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
