Description
Cisco Software Application Support Plus Upgrades (SASU) provides dependable, year-long support for licensed Cisco software applications, helping you maintain stability, productivity, and operational confidence. This service delivers direct access to Cisco expertise through phone-based technical assistance, ensuring issues are addressed efficiently and professionally.
Designed as an electronic service, SASU simplifies support management while giving your team access to software updates and upgrade entitlements. With a one-year service term, this offering helps reduce downtime, protect your software investment, and ensure your applications remain current and fully supported throughout their lifecycle.
| Field | Details |
|---|---|
| Brand | Cisco |
| SKU | CON-SAU-L-LS-10A |
| Service Name | Software Application Support Plus Upgrades (SASU) |
| Service Type | Software support and upgrade entitlement |
| Support Method | Phone-based technical support |
| Delivery Method | Electronic service |
| Service Duration | 1 Year |
| Coverage Scope | Licensed Cisco software applications |
| Key Benefits | Ongoing support access, software updates, upgrade rights |
| Ideal For | Organizations requiring continuous software support and updates |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
