Description
Cisco Solution Support with Software Application Support Plus Upgrades (SASU) is designed to protect your software investment while maintaining operational reliability. This 1-year service provides access to expert technical assistance and ongoing software upgrade entitlement to help keep supported applications secure, stable, and current.
With phone-based technical support and an electronic service delivery model, this solution enables efficient issue tracking, faster resolution, and streamlined communication with Cisco support specialists. Cisco SASU Solution Support ensures your environment remains productive while minimizing risk and unplanned downtime.
| Field | Details |
|---|---|
| Brand | Cisco |
| SKU | CON-SSSAU-RSVDRDSW |
| Service Name | Solution Support with SASU Upgrades |
| Service Type | Software Support |
| Support Coverage | Software Application Support Plus Upgrades |
| Support Channel | Phone Support |
| Service Delivery | Electronic |
| Service Duration | 1 Year |
| Primary Benefit | Protects software investment and improves reliability |
| Use Case | Ongoing software maintenance, upgrades, and technical issue resolution |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
