Description
Cisco Software Support Service (SWSS) Renewal/Upgrade provides essential technical support and software upgrade coverage to keep your licensed Cisco software running smoothly. Designed for perpetual software applications and suites, SWSS ensures continuous access to Cisco expertise and ongoing enhancements that maximize the value of your investment.
With 24x7x365 access to Cisco technical specialists, along with maintenance updates and major/minor release upgrades, SWSS helps reduce disruptions, improve availability, and ensure your systems stay secure and up to date.
This service is required for a minimum of 12 months and supports long-term performance through ongoing improvements, adoption resources, and online support tools.
| Specification | Details |
|---|---|
| Brand | Cisco |
| Service Type | Software Support Service (SWSS) |
| SKU | CON-ECMU-LPC1K02P |
| Service Category | Renewal / Upgrade |
| Support Coverage | Technical Assistance & Maintenance Updates |
| Support Availability | 24x7x365 Access to Cisco Experts |
| Upgrade Rights | Software Upgrade Service Included |
| Update Types | Minor and Major Release Updates |
| Minimum Service Term | 12 Months Required |
| Service Benefit | Reduces Disruptions & Maximizes Availability |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
