Description
Cisco Software Support Service (SWSS) provides reliable renewal and upgrade coverage for Cisco software application products licensed on a perpetual basis. This service helps ensure your systems remain secure, supported, and continuously updated while reducing disruptions and maintaining predictable operating costs.
With SWSS, your organization gains direct access to Cisco technical experts 24 hours a day, 365 days a year, along with ongoing software maintenance, minor updates, and major release upgrades. This support helps you maximize the value of your Cisco investments while keeping your network and applications running smoothly.
SWSS is required for a minimum of 12 months and is ideal for businesses seeking dependable software upgrade protection and long-term operational efficiency.
| Specification | Details |
|---|---|
| Brand | Cisco |
| Service Name | Cisco Software Support Service (SWSS) |
| SKU | CON-ECMU-NC55PPSH |
| Service Type | Software Support – Renewal/Upgrade |
| Coverage Scope | Perpetual licensed software applications and suites |
| Support Access | 24x7x365 Cisco Technical Assistance |
| Upgrade Benefit | Includes software maintenance and version upgrades |
| Update Coverage | Minor updates + major release updates included |
| Primary Advantage | Reduces disruptions and improves application availability |
| Minimum Term | 12 Months Required |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
