Description
Cisco Software Support Service (SWSS) keeps your perpetual software investments running smoothly with dependable, around-the-clock technical support and continuous access to the latest updates. Designed for organizations that rely on Cisco software to power critical operations, SWSS provides expert assistance 24 hours a day, 365 days a year, plus software maintenance with minor and major release upgrades to maximize performance and ROI.
With SWSS, you gain direct access to Cisco technical experts, online support resources, adoption tools, and community knowledge to help you stay current with new features and best practices. A minimum 12-month term ensures consistent coverage, reduced disruptions, and improved application availability, with multiyear options available for added value and predictable total cost of ownership.
| Field | Details |
|---|---|
| SKU | CON-ECMU-NXOS2ADD |
| Product Name | Cisco Software Support Service (SWSS) Renewal/Upgrade |
| Brand | Cisco |
| Service Type | Software Support Service |
| Coverage | 24x7x365 access to Cisco technical experts |
| Support Scope | Technical support, online resources, adoption tools, and community help |
| Maintenance & Updates | Minor and major software release upgrades included |
| Licensing Model | For perpetual software licenses |
| Term | Minimum 12 months (multiyear options available) |
| Key Benefits | Reduced disruptions, improved availability, predictable TCO, increased ROI |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
