Description
Cisco Software Support Service (SWSS) provides essential technical support and software maintenance for Cisco software applications licensed on a perpetual basis. It is designed to keep your systems stable, secure, and performing optimally while protecting your long-term software investment.
With 24x7x365 access to Cisco technical experts, SWSS helps resolve software-related issues quickly and efficiently. The service includes access to software updates and upgrades, ensuring you benefit from the latest enhancements, features, and security improvements throughout the coverage period.
SWSS is required for a minimum term of 12 months and helps reduce disruptions, improve application availability, and maximize the return on your Cisco software assets. Multiyear options may be available to provide cost savings and consistent support coverage over time.
| Attribute | Details |
|---|---|
| Brand | Cisco |
| Product Name | Cisco Software Support Service (SWSS) |
| SKU | CON-ECMN-NSOPLLV2 |
| Service Type | Software Support Service |
| License Type Supported | Perpetual Software Licenses |
| Support Coverage | 24x7x365 Technical Assistance |
| Support Access | Cisco Technical Experts |
| Software Updates | Minor and Major Release Updates |
| Upgrade Rights | Included |
| Service Term | Minimum 12 Months Required |
| Delivery Type | Electronic |
| Intended Use | Ongoing software maintenance and issue resolution |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
