Description
Cisco Software Support Service (SWSS) provides essential technical support and upgrade coverage for Cisco software products licensed on a perpetual basis. Designed to keep your applications running smoothly, SWSS helps maximize uptime, reduce disruptions, and protect your long-term software investment.
With 24x7x365 access to Cisco technical experts, you gain dependable assistance whenever issues arise. The service also includes software maintenance and access to minor and major release upgrades, helping you stay current with the latest improvements and features.
The 3-year SWSS upgrade plan delivers consistent coverage, improved operational reliability, and added ROI through ongoing software enhancements and support resources.
| Specification | Details |
|---|---|
| Brand | Cisco |
| Service Name | Cisco Software Support Service (SWSS) |
| SKU | CON-3ECMU-NC5H6PPE |
| Service Type | Software Support Upgrade |
| Service Duration | 3 Year |
| Coverage Scope | Licensed Cisco Software Products (Perpetual Licensing) |
| Support Availability | 24x7x365 Access to Cisco Technical Experts |
| Upgrade Benefit | Minor & Major Release Updates Included |
| Service Purpose | Reduce Disruptions & Maximize Application Availability |
| Ideal For | Organizations needing long-term software upgrade and support coverage |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
