Description
Cisco Software Support Service (SWSS) provides essential technical support and software maintenance for Cisco software products licensed on a perpetual basis. This upgrade service helps ensure your applications remain reliable, secure, and up to date while maximizing the value of your software investment.
With SWSS, you gain 24x7 access to Cisco technical experts and ongoing software updates, including minor and major releases. These updates help improve functionality, address issues proactively, and support long-term operational stability.
SWSS also provides access to online resources, adoption tools, and community support to help you stay informed about new features and best practices. A minimum 12-month service term is required, with multiyear options available to reduce costs while maintaining continuous coverage.
This service is designed for environments using perpetual licenses. Products licensed on a subscription basis already include basic software support coverage.
| Specification | Details |
|---|---|
| Service Name | Cisco Software Support Service (SWSS) |
| Service Type | Software Support |
| Coverage Type | Upgrade |
| Support Scope | Technical support and software maintenance |
| Update Access | Minor and major software releases |
| Support Availability | 24x7x365 |
| License Model | Perpetual software licenses |
| Minimum Service Term | 12 months |
| Service Benefits | Improved stability, reduced disruptions, increased ROI |
| Supported Product | AV10ST16 |
| SKU | CON-ECMU-AV10ST16 |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
Building a Complete AV System?
This product is rarely deployed alone. It’s typically part of a fully integrated AV system. AVENDOR designs, integrates, and supports end-to-end environments—from single rooms to enterprise-wide deployments.
- System Design & Engineering
- Installation & Integration
- Programming & Ongoing Support
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