Description
Cisco Software Support Service (SWSS) Upgrade provides essential technical support and software maintenance for Cisco software products licensed on a perpetual basis. This service ensures your applications remain secure, up to date, and operating at peak performance.
With SWSS Upgrade, you gain 24x7 access to Cisco technical experts, along with entitlement to minor and major software updates. These ongoing enhancements help reduce operational risk, improve system stability, and maximize the return on your Cisco software investment.
Designed to support long-term software reliability, SWSS is required for a minimum of 12 months and helps minimize disruptions while maintaining application availability. For subscription-based software, support coverage is already included with the license.
| Specification | Details |
|---|---|
| Service Type | Software Support Service (SWSS) |
| Service Level | Upgrade |
| License Type Supported | Perpetual Software Licenses |
| Support Coverage | 24x7 Access to Cisco Technical Assistance |
| Updates Included | Minor and Major Software Releases |
| Service Duration | Minimum 12 Months |
| Support Channel | Online Support, Knowledge Base, Adoption Tools |
| Upgrade Eligibility | Existing Cisco Perpetual Software Licenses |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
Building a Complete AV System?
This product is rarely deployed alone. It’s typically part of a fully integrated AV system. AVENDOR designs, integrates, and supports end-to-end environments—from single rooms to enterprise-wide deployments.
- System Design & Engineering
- Installation & Integration
- Programming & Ongoing Support
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