Description
Cisco Software Support Service (SWSS) Upgrade provides dependable technical support and software maintenance to help keep your Cisco ASR 5500 software environment running smoothly and efficiently. Designed for perpetual software licenses, this service ensures continued access to essential updates and expert assistance.
With SWSS Upgrade, you gain 24x7 access to Cisco technical experts who can help resolve software-related issues and minimize operational disruptions. The service includes software maintenance and upgrade entitlements, allowing you to take advantage of minor and major release updates that enhance performance, stability, and long-term return on investment.
This upgrade service is required for a minimum of 12 months and helps maximize application availability while reducing the risk of downtime. For subscription-based licenses, software support is already included; SWSS Upgrade is intended for environments running perpetual software licenses that require ongoing support coverage.
| Field | Details |
|---|---|
| Product Name | Cisco Software Support Service (SWSS) Upgrade |
| SKU | CON-ECMU-ASR550M |
| Service Type | Software Support Service |
| Support Coverage | 24x7 Access to Cisco Technical Support |
| Service Category | Upgrade |
| Supported Platform | Cisco ASR 5500 Series |
| Service Features | Software maintenance, minor and major release updates |
| License Type Supported | Perpetual software licenses |
| Minimum Term | 12 Months |
| Delivery Type | Electronic |
| Brand | Cisco |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
