Description
Cisco Software Support Service (SWSS) Upgrade provides essential technical support and software maintenance for Cisco software products licensed on a perpetual basis. Designed to keep your systems running smoothly, SWSS ensures consistent access to Cisco expertise and critical software updates that help protect performance and availability.
With 24x7x365 access to Cisco technical experts, this service enables faster issue resolution and ongoing optimization of your software environment. SWSS includes access to software maintenance, minor updates, and major version upgrades, helping organizations maximize return on investment while staying current with new features and enhancements.
This service also provides online resources, adoption tools, and community support to assist with feature enablement and long-term software success. A minimum 12-month term is required, with multiyear options available to reduce costs and support uninterrupted operations. For subscription-based licenses, basic support is already included with the product.
| Specification | Details |
|---|---|
| Service Type | Software Support |
| Service Category | Cisco Software Support Service (SWSS) |
| Support Coverage | 24x7x365 Access to Technical Experts |
| Service Function | Software Upgrade & Maintenance |
| Update Access | Minor and Major Software Releases |
| Licensing Requirement | Perpetual Software Licenses |
| Minimum Service Duration | 12 Months |
| Support Resources | Online Support, Adoption Tools, Community Help |
| Business Value | Reduced Disruptions, Improved Availability, ROI Optimization |
| SKU | CON-ECMU-RD6024LI |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
Building a Complete AV System?
This product is rarely deployed alone. It’s typically part of a fully integrated AV system. AVENDOR designs, integrates, and supports end-to-end environments—from single rooms to enterprise-wide deployments.
- System Design & Engineering
- Installation & Integration
- Programming & Ongoing Support
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