Description
The Cisco Software Support Service (SWSS) Upgrade provides essential technical support and software maintenance for Cisco software applications licensed on a perpetual basis. Designed to keep systems running smoothly, SWSS delivers predictable support coverage that helps reduce disruptions and maximize application availability.
With 24x7x365 access to Cisco technical experts, SWSS enables faster issue resolution while ensuring continued access to software maintenance, minor updates, and major release upgrades. Customers also gain access to online support resources, adoption tools, and Cisco community expertise to stay current with new features and best practices.
SWSS is required for a minimum term of 12 months and offers multiyear options to improve long-term value and ROI. For subscription-licensed software, basic support coverage is already included; SWSS specifically applies to perpetual software licenses requiring ongoing support and upgrades.
| Specification | Details |
|---|---|
| Service Type | Software Support & Upgrade Service |
| Brand | Cisco |
| Coverage Scope | Perpetual Software Licenses |
| Support Availability | 24x7x365 Access to Technical Experts |
| Software Updates | Maintenance, Minor & Major Releases |
| Service Duration | Minimum 12 Months (Multiyear Options Available) |
| Upgrade Service | Included |
| Cost Structure | Predictable Total Cost of Ownership |
| Intended Use | Maintain Software Performance & Availability |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
