Description
Cisco Software Support (SWSS) is a comprehensive electronic service designed to protect and maximize the value of your Cisco software investment. This service delivers end-to-end software support, ensuring your licensed applications remain secure, up to date, and fully supported throughout their lifecycle.
With SWSS, you gain 24x7 access to Cisco’s Technical Assistance Center (TAC) for software-related issues, along with entitlement to major upgrades, minor updates, and ongoing maintenance. The service helps reduce application downtime, improve operational stability, and ensure continued access to innovation across supported Cisco software platforms.
This electronic service offering provides a streamlined, cost-efficient support experience with flexible access to expert assistance and online resources, giving your organization confidence and peace of mind when managing critical software environments.
| Field | Details |
|---|---|
| SKU | CON-ECMU-LSPLAE20 |
| Brand | Cisco |
| Product Type | Software Support Service |
| Service Name | Cisco Software Support (SWSS) |
| Service Category | Electronic Support |
| Coverage Scope | Licensed Cisco software applications |
| Support Access | 24x7 Cisco Technical Assistance Center (TAC) |
| Software Updates | Major upgrades, minor updates, and maintenance |
| Innovation Access | Continuous access to software enhancements |
| Delivery Method | Electronic |
| Minimum Service Term | 12 months required attachment |
| Use Case | Ongoing software maintenance, updates, and issue resolution |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
Building a Complete AV System?
This product is rarely deployed alone. It’s typically part of a fully integrated AV system. AVENDOR designs, integrates, and supports end-to-end environments—from single rooms to enterprise-wide deployments.
- System Design & Engineering
- Installation & Integration
- Programming & Ongoing Support
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