Description
Cisco Solution Support provides a single point of contact for resolving complex, multi-product issues across your Cisco security deployment. Designed for Firepower 3130 environments, this 3-year service connects you with Cisco expert engineers who take ownership of your case, coordinate across hardware and software teams, and accelerate resolution so you can stay focused on your business.
With 24x7 phone access and a 4-hour response time, Cisco Solution Support ensures rapid assistance when issues arise, predictable operational costs, and dependable performance throughout the service term. It is the ideal support layer for organizations that rely on Cisco security solutions and need fast, accountable, end-to-end support.
| Field | Value |
|---|---|
| SKU | CON-3SC4P-FPR3130N |
| Product Name | Cisco Solution Support 3-Year Service with 4-Hour Phone Support for Firepower 3130 |
| Brand | Cisco |
| Service Type | Solution Support |
| Service Duration | 3 Years |
| Support Coverage | Phone Support (24x7 access to Cisco TAC engineers) |
| Response Time | 4 Hour Phone Support |
| Supported Product | Cisco Firepower 3130 |
| Service Level | Extended Service |
| Key Benefit | Single point of contact for multi-product issue resolution |
| Delivery Method | Cisco Customer Experience (CX) Service |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
