Description
Cisco Solution Support is a comprehensive, solution-level technical support service designed to keep your Catalyst 8300 Series deployment running at peak performance. With a single point of contact for multi-product environments, Cisco experts take ownership of complex issues across your hardware and software stack, coordinating resolution so your teams stay focused on the business.
This 3-year service includes 24x7 phone access to Cisco TAC engineers with a 4-hour response time, helping you resolve issues quickly and minimize downtime. Predictable support costs, faster problem resolution, and architecture-level expertise ensure your network remains reliable, secure, and optimized throughout its lifecycle.
| Field | Value |
|---|---|
| SKU | CON-3SC4P-C8304T2X |
| Product Name | Cisco Solution Support 3-Year Service for Catalyst 8300 Series |
| Brand | Cisco |
| Service Type | Solution Support |
| Service Level | Phone Support |
| Response Time | 4 Hour |
| Service Duration | 3 Years |
| Coverage | Cisco Catalyst 8300 Series and associated solution components |
| Support Access | 24x7 Cisco TAC engineers |
| Key Benefits | Single point of contact, faster multi-product issue resolution, predictable support costs, architecture-level expertise |
| Ideal For | Enterprises running Cisco Catalyst 8300 Series solutions that require proactive, solution-level technical support |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
